Water and Sewer Department
The Water Supply and Sewer Fund is responsible for providing an abundant, high quality supply of potable water to its customers and for the collection and treatment of the wastewater generated by these customers. The Department maintains the Water and Wastewater Treatment Plants, the water distribution and sanitary sewer collection mains, and all other facilities necessary for the transmission and treatment of water and wastewater. The system procures funds for development, extension and improvement of facilities required to carry out its duties.
Full time staff are employed at the Water and Wastewater Treatment Plants. The Department of Public Services provides supplemental staff for maintenance of the water distribution and wastewater collection mains as well as for construction and the utility service connections. Some construction or reconstruction projects for collection, distribution or treatment systems are of a size or nature which necessitates contracting these services to outside individuals or firms.
The wastewater collection and treatment systems and the water treatment and distribution systems are regulated by the Michigan Department of Environmental Quality. Revenues for all water and wastewater system improvements and operating costs are generated by water and wastewater sales and through special fees such as connection or tap fees, system improvement charges, and special assessments.
DEPARTMENT GOALS AND OBJECTIVES
To provide a high quality potable
water supply in adequate quantity to the citizens and businesses in the
1. Insure monitoring and treatment is performed in compliance with the requirements of the Michigan Department of Environmental Quality.
2. Provide qualified staff trained in current water treatment techniques. Provide the staff with the tools and supplies necessary to adequately perform their work.
3. Monitor water sources and treatment methods to insure the treatment process is operating in a manner resulting in optimal water quality.
4. Monitor and adjust treatment methods to provide capacity for maximum operating demand anticipated from the customers of the water system.
5. Maintain the water treatment plant, equipment and processes in proper operating condition with the redundancy necessary to insure water quality is not compromised by anticipated system failures or maintenance.
To provide potable water at consistent and adequate pressures necessary to conduct normal business and personal practices.
1. Maintain and upgrade the water distribution system as required to provide water at a pressure and quantity sufficient to meet the needs of users within the distribution area serviced by the City's water treatment plant.
2. Monitor the distribution system to facilitate timely repair of any deficient components within the system.
3. Coordinate expansion and improvement of the distribution system to supply new customers with an adequate source of potable water.
4. Review, compile and update system records to evaluate the need for system improvement or maintenance.
Promote the City's water treatment and distribution system to encourage new customers and to ensure continued demand for water from existing customers.
1. Maintain the highest quality potable water supply possible.
2. Provide consistently courteous and fair interaction between personnel representing the City and customers purchasing water and wastewater services.
3. Continuously search for methods for improving the water treatment system, the water distribution system, the water and sewer billing systems and all other areas associated with the water treatment and distribution systems, and staff - customer interaction.
To provide the most competent, knowledgeable and courteous staff possible.
1. To provide a safe environment conducive to positive work habits.
2. To promote staff training and continued personnel development.
3. To hire and promote qualified and motivated individuals, and to provide a working environment which motivates personal and professional development and improvement.
4. Make additional effort to inform customers during emergency utility operations (water main breaks, etc.), and to let them know what conditions to expect following repairs.
To provide sufficient water and wastewater collection, distribution and treatment capacity to accommodate existing and future demand.
To monitor growth related to existing and potential
development within the
To plan for growth in the demand for water treatment
and distribution to service the
3. To plan for growth in the demand for wastewater collection and treatment to service the Hastings Area.
4. To accommodate growth in the treatment, collection and distribution facilities through sound financial planning and management.
To maintain the wastewater collection system in a manner which assures continuous wastewater removal from sensitive buildings and facilities to the fullest extent practical.
1. Monitor, repair and clean the sanitary sewer collection lines as necessary to reasonably minimize the possibility of blockage or restriction.
2. Maintain the equipment and staff required for timely response to notifications of impaired wastewater flow and provide the necessary remedial activity.
3. Upgrade the collection system and structures as required to provide sufficient capacity for anticipated peak flows.